COVID-19 Update

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LATEST UPDATE 24/06/20

Bit of a surprise update for you…. we can now open up earlier that expected!  It has just been announced that Scotland will be able to move on to phase 3 sooner than was originally expected, which means hospitality can open up from Friday 3rd July – what a wonderful surprise!

We can’t wait to see our lovely guests come back, the place hasn’t been the same without you!!

LATEST UPDATE 11/06/20

We have a date…  The government have announced that tourism in Scotland will be allowed to reopen from 15th July!!!  Yay!

This will be announced officially at Nicola Sturgeon’s review on 9th July, and it is subject to any changes or backslides in the meantime, but we are extremely optimistic that we will be back up and running from 15th July.

We really can’t wait to welcome our guests back to Whitemoss – and while it will still be a socially distanced greeting – we are very much looking forward to seeing you all!

LATEST UPDATE 08/06/20:

There is a light at the end of the tunnel! The government have released their ‘route map’ out of Covid now and we are in Phase 3 of the reopenings, which means that we should be able to reopen in July!  We don’t have a date set in stone yet as it obviously depends on how things are looking at the time, but we are really hoping it won’t be any later than early July. Yay!!

Hopefully we will be able to confirm a date really soon… can’t wait to see you all!

LATEST UPDATE 08/05/20:

Once again the government have decided to extend the period of the lockdown for a further 3 weeks, and as such we will unfortunately now be closed until Friday 29th May 2020.  We will be reopening as soon as we possibly can.  We are so sorry for the inconvenience to all of our guests who have had to cancel or move their bookings, we thank you all for your understanding and support!

Look forward to seeing you all soon, but in the meantime, stay safe!

Lots of love,

The Whitemoss team x

LATEST UPDATE 17/04/20:

As you all know by now, the government have decided to extend the period of the lockdown for a further 3 weeks, and as such we will unfortunately now be closed until Friday 8th May 2020.  We will be reopening as soon as we possibly can but only when it is 100% safe to do so.  We are so sorry for the inconvenience to all of our guests who have had to cancel or move their bookings, we thank you all for your understanding and support!

Look forward to seeing you all soon, but in the meantime, stay safe… and stay sane!!!

Lots of love,

The Whitemoss team x

LATEST UPDATE 10/04/20:

In light of the government’s decision to delay the review of the lockdown until the end of next week, we will be extending our period of closure until Friday 17th April 2020, and possibly longer depending on what decisions are made next week. As soon as we hear how they recommend that businesses like ours should procced then we will we will reassess the situation and act in accordance with government advice.

Please rest assured that we are keen to reopen as soon as it is safe to do so!

In the meantime we hope you all stay safe and stay home!

Lots of love,

The Whitemoss team x

 

UPDATE FROM 25/03/20:

It is with great sadness that we have taken the decision to close here at Whitemoss Lodge.  We are closed completely for three weeks, until Monday 13th April, at which time we will reassess the situation and act in accordance with government advice on social isolation.

We are so sorry to all of the bookings that we have had to cancel, we hope to see you all again on the other side of these crazy times.

In the meantime we hope you all stay safe and stay home!

Lots of love,

The Whitemoss team x

 

In light of everything that is happening with the COVID-19 virus, we wanted to provide all of our guests with some more information about what we have been doing here at Whitemoss Lodge. We have made some important changes that will help keep us all safe at this time.

Self Check-in

In the interests of social distancing we will be operating a self-check in system. Each guest will be informed by text on the day of their booking which eco pod they have been allocated, your key will be left in the pod door and you will be invited to go straight to your pod on arrival. If for any reason you do not receive the text, then don’t worry, a list will be posted on the door of the main reception with each guest’s booking number, surname and pod number.

We are still available to help you with anything that you may need at any time, either when checking in or at any point during your stay, we simply ask that you telephone our main number 07508525649 and we can chat to you over the phone. Please do not hesitate to call! There is also plenty of information that may be useful to you in the Guest Information folders in your pod.

Increased Levels of disinfection

Our pods are always cleaned to an extremely high standard, but at this time we will be taking extra special care to fully disinfect all frequently touched surfaces and objects (e.g., tables, countertops, light switches, door knobs and cabinet handles) using strong disinfectant solution.

We have removed all soft furnishings that cannot be disinfected from the pods, all decorative cushions and bedspreads have been removed. The linen that is used on the beds is sent to us by an external linen company and is therefore washed at extremely high temperatures between uses, is plastic wrapped and has not come in contact with any linen previously used by other guests.

Sadly, infection is not the only problem COVID-19 is causing… we will be limiting the pods to just one loo roll per night I’m afraid, but please do let us know if you need any more! : )

Food

If you are concerned about what to do for dinner, then we can assure you that all our local takeaway restaurants are still open, and some deliver straight to your pod.

If you are lucky enough to get good weather then we can also provide delicious barbeque packs for use in our designated barbeque area containing locally sourced meats and barbeque coals. Just ask us in advance for further details.

We will still be providing breakfast delivered to your pods as usual, and we can assure you that all food is always prepared to the highest standards of hygiene here. The only change is where we would normally knock and wait to give you your breakfast, we will now knock to let you know it is there and then leave your basket on the veranda for you.

We hope that this has reassured you that we are doing everything we can to ensure the safety and enjoyment of our guests. If you have any further concerns or queries, then please do not hesitate to get in touch.

 

 

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